Shipping policy

Shipping Policy

Last Updated: 02/15/2025

At Cup and Thread, we strive to process and ship your orders as quickly as possible. Please review our shipping guidelines below.

Processing & Shipping Times

• Standard Orders: Processed and shipped within 5-7 business days.
• Custom & Personalized Items: May take up to 10 business days to process before shipping.

Business days exclude weekends and holidays.

Shipping Rates & Delivery

• Shipping costs are calculated at checkout based on your location and selected shipping method.
• Delivery times vary based on the carrier and destination. We are not responsible for delays caused by the shipping carrier.

Tracking & Delivery Issues

• Once your order ships, you will receive a tracking number via email.
• If your package is lost or delayed, please contact the shipping carrier directly. If you need further assistance, reach out to us at CupandThread@gmail.com.

International Shipping (If Applicable)

• Customers are responsible for any customs fees, duties, or taxes imposed by their country.
• International delivery times may vary due to customs processing.

Incorrect Addresses & Undeliverable Packages

• Please ensure your shipping address is correct at checkout. We are not responsible for packages shipped to incorrect addresses provided by the customer.
• If a package is returned due to an incorrect address, the customer is responsible for additional shipping costs.

Contact Us

If you have any questions about shipping, feel free to contact us at CupandThread@gmail.com